App / Mobile
This page covers every money operation your blk33 account handles — adding funds, moving winnings back to your wallet, and keeping your account verified so nothing gets held up. Your two main local options are bKash and Nagad, both accessible directly from the deposit counter inside your account. Rocket is also supported for eligible accounts.
Your blk33 account banking tab lists the payment methods available to you based on your account region. bKash and Nagad are the two wallets we see used most often by accounts in Bangladesh — both work through the standard mobile transfer flow you already use day-to-day. Rocket is available as an additional option for eligible accounts.
Send funds directly from your bKash mobile wallet. Enter the amount on the deposit screen, complete the bKash confirmation step on your phone, and the amount moves to your blk33 account balance. The reference number is shown in both your bKash history and your account transaction log.
Nagad transfers follow the same process as bKash. Open the deposit tab, select Nagad, enter the amount, and confirm through the Nagad flow. Your account balance updates once the transfer clears. Keep the Nagad transaction ID — it is your reference if you need to raise a query with our support team.
Rocket is available for eligible blk33 accounts. Select Rocket in the Banking tab, follow the transfer steps shown on screen, and note the confirmation reference. If Rocket does not appear in your payment tab, contact support to check whether it is enabled for your account tier.
Direct bank transfers are available where your account has this option enabled. The account details you need are shown inside the Banking section after you select this method. Always include the reference code displayed on screen — missing a reference is the most common reason a bank transfer takes longer to match to your account.
Adding money to your blk33 balance starts from the Banking tab inside your account — not from the lobby home page. Once you log in, the deposit counter is one tap away. Pick bKash, Nagad or Rocket from the method tabs shown, enter the amount you want to move, and follow the confirmation screens.
From your account home, tap the Banking or Deposit button. This takes you directly to the payment counter — not to the lobby or game area.
Select bKash, Nagad or Rocket from the method tabs. The minimum and maximum amount for your account is shown on this screen before you enter anything.
Type the deposit amount in BDT, then follow the wallet confirmation step on your phone. For bKash and Nagad, this is the standard PIN or OTP step you already use for any transfer.
Once the wallet transfer completes, your blk33 balance updates. The transaction also appears under Transaction History with a reference number and a status label you can track.
Withdrawing from your blk33 account sends the amount back to the wallet you used to deposit, or to another verified payment method linked to your account. The withdrawal counter is in the same Banking tab as deposits — select Withdraw, not Deposit, from the tab options.
Log in, go to Banking, and select the Withdraw option. Confirm your account verification is complete — an unverified account will be prompted to finish KYC before the withdrawal form activates.
Choose bKash, Nagad or Rocket as your withdrawal destination. The wallet you select must be in your name and must match the account details already on file. Mismatched details are the most common cause of a delayed payout.
Type the withdrawal amount in BDT. The minimum and any active limits are shown on screen. Submit the request and note the transaction reference number that appears on the confirmation screen.
Your withdrawal shows a live status label in Transaction History. If it stays at pending beyond a normal wait, contact support with the reference number — do not submit a second request in parallel.
Account verification protects your wallet connection and makes sure withdrawals reach the right person. Without a verified account, withdrawal requests cannot be processed — so completing this step early avoids delays later. The verification form is inside your account settings under Identity Verification.
Go to your account settings after login. The Identity Verification section shows your current status and the upload form if verification is still pending.
A clear photo or scan of both sides of your National ID is the standard document required. Blurred or cropped images will be returned for resubmission.
Your bKash, Nagad or Rocket wallet must be registered under the same name as your blk33 account. A mismatch between wallet and account names is the most frequent reason a withdrawal is put on hold.
After submitting, your account settings show the status — pending, under review, or verified. If the review returns a correction request, the reason is displayed there and you can reupload directly from the same screen.
Every transaction on your blk33 account generates a reference entry in Transaction History. When you deposit via bKash or Nagad, the same transfer also appears in your mobile wallet's own history — both records carry a reference number, and comparing the two is the fastest way to confirm a transaction completed correctly.
Every deposit and withdrawal on your blk33 account gets a unique reference number, shown on the confirmation screen and in Transaction History. This is the first thing support will ask for. Screenshot it or note it down at the time of the transaction — finding it later is possible through Transaction History, but having it ready saves time.
Your Transaction History shows one of three labels for each entry: pending, processing or completed. Pending means the transfer is logged but not yet confirmed. Processing means it is in progress. Completed means the amount has moved.
The Transaction History screen inside your blk33 account lists every deposit and withdrawal in date order. Filter by date or transaction type to find a specific entry. This record is the one support uses to investigate queries, so knowing how to navigate it means any question you raise can be resolved with a single reference number rather than back-and-forth messages.
For bKash and Nagad deposits, keep the wallet notification or SMS confirmation that shows the amount, date, time and reference number. For Rocket, keep the confirmation screen or message. For bank transfers, keep the bank receipt or transfer confirmation showing the reference code you entered. These are the documents that resolve most transaction disputes without delay.
Your account balance and wallet connections are protected through a combination of session security, identity verification and the payment flow built around bKash, Nagad and Rocket.
Only use blk33 to access your account. Before entering your login credentials, check that the URL in your browser shows blk33 exactly. If you receive a link by message that takes you somewhere else, do not enter your details — contact support to confirm the correct address.
Withdrawals require a verified account. This means the name on your blk33 account, your government-issued ID and your registered wallet must all match. This check is not a delay tactic — it is the barrier that stops someone else withdrawing your balance if your login details were ever exposed.
We link withdrawals only to wallets registered in your account name. If you change your bKash or Nagad number, update it in your account settings and allow time for ownership to be re-confirmed before the next withdrawal. Do not use a wallet registered under a different name — this holds the withdrawal and triggers a manual review.
If a transaction looks wrong, a withdrawal is held, or your account Banking tab is showing an error, contact our support team through live chat or the support email listed on the Contact page. Have your transaction reference number ready. Support is the correct escalation path — do not attempt multiple transfers or duplicate withdrawal requests while waiting for a response.
These are the questions we hear most often about depositing, withdrawing and account verification on blk33. If your question is not covered here, reach out through live chat or the support email on our Contact page.
bKash, Nagad and Rocket are the local wallet options available in the blk33 Banking tab. Bank Transfer is also available for eligible accounts. The methods shown in your account are the ones active for your account region. Check the Banking tab after login to see what is currently enabled for you.
First, check Transaction History in your account. If the deposit shows as pending, it has been received and is being confirmed — give it a short wait. If it does not appear at all, contact support with the bKash transaction reference number and the amount. Do not send a second transfer while the first is still unresolved.
Log in, open the Banking tab and select Withdraw. Choose Nagad as your payout method, enter the amount in BDT, and submit. Your account must be verified before the withdrawal form activates. The transaction then appears in Transaction History with a live status label you can track.
Pending means the request is logged and in our processing queue. This can reflect account verification checks, wallet ownership confirmation or payment processing time. Check Transaction History for the current status. If it remains at pending longer than expected, contact support with your withdrawal reference number — do not submit a duplicate request.
A government-issued photo ID — your National ID card is the standard accepted document. Upload both sides clearly through the Identity Verification section in your account settings. Your registered wallet must also be in the same name as your blk33 account. The verification status is visible in your account settings at all times.
No. The wallet used for deposits and withdrawals must be registered in your own name, matching your blk33 account details. A name mismatch between your wallet and account will hold withdrawals and trigger a manual review. Update your wallet details in account settings if your number has changed.