App / Mobile
These terms set out the rules that govern your account with blk33 and every action you take inside it — from opening an account to making a wallet transaction via bKash or Nagad. Access to the platform depends on your local law and whether your region is eligible; read these terms before you proceed.
When you open an account with blk33, you enter into an agreement governed by these terms. They apply to every part of your account: your login credentials, wallet balance, transaction history, and any activity in the game lobby. Eligibility is not universal — access depends on whether your location falls within a supported region and on the laws applicable to you locally. We do not make eligibility claims on your behalf; that is a determination you must make. Transactions processed through bKash, Nagad, or Rocket are subject to the terms of those payment services in addition to ours. When a wallet transfer is initiated from your account, the movement of funds follows the rules both we and the payment provider apply. Your account dashboard after login shows the current state of any pending or completed transaction. These terms may be updated. When they change, we post the revised version here and note the date. Continuing to use your account after a revision means you accept the updated terms. If any part of the terms conflicts with local law in your jurisdiction, the locally applicable rule takes precedence to the extent required.
Wallet deposits and withdrawals via bKash follow the limits and verification steps shown in your account. The current state of any transaction is visible in your account dashboard after login.
Nagad transfers are processed under both blk33 account rules and Nagad's own service terms. Confirm transfer details in the payment screen before submitting — corrections must be raised with support.
Rocket payments are available where the service operates in your region. Check the payment section of your account for current availability and any verification steps required.
Not every interaction with blk33 is governed by the same set of rules. These terms cover your direct account relationship with us — your login, your wallet, and your activity in the lobby. Third-party services connected to your account operate under their own terms alongside ours.
Your login credentials, session security, and account status are fully within these terms. Any action taken while logged in — browsing, depositing, or contacting support — falls under the agreement you accepted when you opened the account.
Wallet transactions made via bKash, Nagad, or Rocket are covered here for the blk33 side of the transfer. The payment provider's own terms govern their side. Both sets apply simultaneously when you initiate a transfer.
Game content available in the lobby — including titles from the studios we carry — is governed by these terms for access purposes. Studio-side rules around game mechanics and RNG certification sit with each studio and are outside this agreement.
External sites, payment apps, and any service not operated directly by blk33 are outside the scope of these terms. We have no control over third-party policies and are not responsible for how they handle your data or transactions.
You have concrete, practical rights over your own account data and the records we hold about you. Knowing these rights matters — they are not buried in a process you cannot find. Your transaction history is available directly in your account dashboard after login; no support request is needed to view it. If a record looks incorrect — a wallet balance, a transaction entry, or an account detail — you can raise a correction request through the support channel. Account details such as your registered mobile number or linked payment method can be updated from the account settings page; follow the verification steps shown there to confirm the change. Any question about how these terms apply to your specific account situation can be directed to our support team via live chat or the contact form. We aim to respond to rights-related requests within the timeframe shown on the support page — check there for the current response window rather than relying on a figure we would state here.
Your full transaction history and account activity log are accessible from the account dashboard after login. No additional request is needed — the data is already there, organised by date and transaction type.
To update a registered detail — mobile number, linked wallet, or account name — go to account settings and follow the verification fields shown. Changes to payment-linked details may require a confirmation step via bKash or Nagad.
If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, contact support via live chat. Describe the specific transaction or account action in question so the team can locate the relevant record quickly.
For formal questions about how your data is handled or how a term applies to you, use the contact form on the support page. Include your account reference number so we can respond to the right record.
If a term is unclear or you need to raise a question about your account, these are the routes to reach the team. Response handling follows the queue shown on the support page — check there for current availability.
The fastest way to raise a terms question while you are logged in. Open the chat icon from any page inside your account. Have your account reference ready so the team can pull your record without delay.
For written questions or formal requests about how a term applies to your account, use the contact form on the support page. Include your registered mobile number and a clear description of the issue.
Many terms questions resolve themselves when you check your account dashboard — transaction records, wallet state, and current limits are all shown there after login without needing to contact support.
How we manage your account data and apply these terms is not abstract — it shows up in concrete account behaviours you can observe. Sessions are protected through standard credential and session controls; the steps to secure your login are shown in the account security section. We retain transaction records for the period required by the applicable rules in the jurisdictions where we operate; the retention policy detail is available on request through the contact form. Cookies used on the platform are listed in the cookie notice accessible from the site footer — functional cookies are necessary for your session to work; analytics cookies can be adjusted through the preference panel. If you believe a policy decision about your account was made in error, the correction path in the rights section above is the place to start. Policy changes are posted here when they occur; the date at the top of this page reflects the most recent revision.
Your account session uses credential-based controls described in the account security section. Log out of shared devices after each session. Suspicious login activity can be reported through live chat immediately — the team can freeze the account while the situation is reviewed.
The cookie notice in the site footer lists every cookie category in use. Functional cookies keep your session active; you can adjust non-essential cookie preferences from the preference panel linked there. Choices are saved to your browser for the current device.
Transaction and account records are retained in line with applicable jurisdictional requirements. If you want to know the specific retention period applied to your account type, raise the request through the contact form with your account reference number included.
Questions about a specific change to these terms — why it was made and how it affects your account — can be raised through the contact form. Reference the revision date shown at the top of this page so the team can locate the version you are asking about.
Answers to questions we see most often about how these terms apply to accounts in Bangladesh.
These terms apply to anyone who opens and uses an account with blk33. Eligibility depends on your location and local law — access is available only in supported eligible regions. Opening an account means you have read and accepted these terms in full.
Yes. bKash and Nagad are covered payment methods under these terms for the blk33 side of any transfer. Each payment provider also applies its own service terms to the transaction. Both sets of rules apply at the same time when you initiate a wallet transfer.
Your full transaction history is in your account dashboard, accessible after login. It is organised by date and type — no support request is needed. If a record looks incorrect, raise a correction with support via live chat and include the transaction date and amount.
We post the revised terms here and note the revision date at the top of the page. Continuing to use your account after a change means you accept the updated version. If you do not agree with a revision, stop using the account and contact support to discuss your options.
Go to account settings after login and follow the verification fields shown for the detail you want to change. Updates to payment-linked details like your registered bKash or Nagad number may require a confirmation step through that payment service before the change takes effect.
Access depends on your location and the laws applicable to you locally. We do not determine eligibility on your behalf — that is a determination you must make based on your own circumstances. The platform is available only in supported eligible regions.