App / Mobile
This policy explains exactly what data blk33 collects when you use your account, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — read this before you proceed.
When you open an account with us, we collect the details you submit during registration — your name, contact address and login credentials. If you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference, amount and wallet identifier linked to that payment. We do not store your full bKash or Nagad PIN; those are handled directly by the respective payment services. Beyond account and payment data, we collect standard session data: the device type you used, the pages you visited and the duration of your session. This helps us keep the account environment working correctly across different screen sizes. We also log any support messages you send us so our team can follow up accurately. We hold this data only as long as your account remains active or as long as required to resolve any open queries. When data is no longer needed for either purpose, we remove it from active storage. Availability of our services — and the rights you hold over your data — depend on your local law and the eligible regions from which our platform can be accessed.
Transaction references and wallet identifiers linked to bKash deposits and withdrawals are logged against your account. Your bKash PIN is never stored by us.
Nagad payment references are retained in your transaction history, visible after login. The underlying Nagad credentials remain solely with Nagad's own service.
Where Rocket is used, the same approach applies: we log the reference and amount, not your Rocket account credentials or authentication details.
Device type, session duration and page visits are recorded for service continuity. This data is not sold or shared with advertising networks.
Not every part of your experience with us sits under a single policy. Some areas are covered here; others are governed by separate terms or by third-party services entirely. The table below clarifies what this privacy policy does and does not control, so you know exactly where to look when a question comes up about your data.
Your registration details, login activity and session records are fully within scope. We control how this data is stored, who can access it and how long it is retained.
We record transaction references on our side. The payment processing itself is handled by bKash, Nagad and Rocket under their own privacy terms — their data practices are outside our scope.
Game studios such as Spadegaming, PG Soft and CQ9 supply game content to our lobby. Any data processed inside a game engine is governed by those studios' own terms, not this policy.
If you follow a link from our platform to an external service, that site's own privacy policy applies from the moment you leave. We have no visibility into or control over external data practices.
You have real, practical options when it comes to the data we hold on your account. You can ask us to show you exactly what we have recorded — login history, transaction references, support correspondence. If any detail is wrong, you can ask us to correct it. Where your account is closed and no legal or operational obligation requires us to retain the record, you can request removal. These are not abstract rights: each one has a direct path through our support channel, and we aim to respond to every written request within the timeframe set by applicable rules in your eligible region. To exercise any of these options, contact our support team via the channels listed in this policy.
Submit a written request to our support address and we will send you a summary of the personal data currently held on your account.
If your name, contact address or wallet identifier is recorded incorrectly, raise it through account settings or contact support directly to have it amended.
Any question about how a specific piece of your data is used can be sent to our support team. We respond with a clear, factual answer rather than a standard template.
When your account is closed and no retention obligation applies, you may request that your personal data be removed from active storage. We confirm completion in writing.
If this policy raises a question you cannot resolve by reading it, our support team is the right first contact. Reach out through any of the channels below. For data-specific requests — access, correction or removal — a written channel gives you a record of the exchange, which is useful if you need to follow up.
Send your data request or policy question to our support email address, listed in your account dashboard after login. Written requests receive a written response.
For quicker clarification on how a specific piece of data is used, live chat connects you to a support agent. Available from the help section in your account.
Some data corrections — such as updating your contact address — can be handled directly inside your account settings without contacting support first.
Every account session runs over an encrypted connection. Data stored on our servers is access-controlled, meaning only the processes and personnel that need your information to operate your account can reach it. We do not sell personal data and we do not pass it to advertising networks. Cookies are used only to keep your session active and to record basic browsing behaviour on our platform; no tracking cookies from unrelated ad services are placed without disclosure. Retention periods are reviewed periodically: inactive account data is flagged for removal once the applicable retention window closes. If we update this policy, the revised version is published at this address and the change date is noted at the top of the document.
Every login and every transaction request travels over an encrypted connection. Your account credentials and bKash or Nagad wallet references are not exposed in plain text at any point.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No third-party advertising cookies are placed without your prior notice.
Active account data is held for the duration your account is open. Once closed, data is retained only as long as required by applicable rules, then removed from active storage.
When this policy changes, the updated version is published here with a revision date at the top. Continued use of the account after a change constitutes acknowledgement of the updated terms.
The questions below cover what we hear most often from people reading this policy for the first time. If your question is not here, the support channels listed above are the next step.
We collect the details you enter during registration — name, contact address and login credentials. Once you make a transaction via bKash, Nagad or Rocket, we also record the payment reference and amount. No payment PINs or authentication credentials are stored by us.
Yes. Submit a written request through our support email or live chat. We will compile a summary of the personal data currently recorded on your account — login history, transaction references and any support correspondence — and send it to you directly.
Minor corrections, such as updating a contact address, can often be done in account settings after login. For changes that require verification — such as correcting a name — contact our support team with the correct detail and they will process the amendment.
We do not sell your data or pass it to advertising networks. Payment references are shared with bKash, Nagad or Rocket only to the extent needed to process your transaction. Game studios such as Spadegaming and PG Soft supply game content but do not receive your personal account data from us.
When your account is closed, we retain data only for as long as required by applicable rules in your eligible region. Once that retention window closes, the data is removed from active storage. You can request written confirmation when removal is complete.
The policy governs how we handle data on our side. Whether you can lawfully access blk33's platform depends on your local law and the eligible regions from which our service is available. We recommend checking the applicable rules in your area before proceeding.